Management and de-escalation of incidents in conflict zones
We helped Hala Systems create a web app to facilitate de-escalation in conflict zones.
The story
The Office of the Special Envoy of the Secretary-General for Yemen (OSESGY), needed a real-time overview of incidents to facilitate collaborative process between users to de-escalate incidents. There was no real standard around incidents, nor a way to collect and manage them in a useful way.
Think-it’s role
We improved incidents management by:
- Collaborating with the client to define a data model.
- Creating a custom-tailored application that enforces validation/business rules, guarantees immutability and accountability.
- Providing a clean and intuitive UI/UX which made it more efficient and reliable.
- Making a centralized database not only to incidents themselves, but to all data related to them.
Why it mattered
We provided a way for the end-users to follow the developments of the incidents reported, visibility into OSESGY’s mediation, and the means to be more involved in the whole process by having the resources (and autonomy) to act on it. The underlying goal was to promote trust by providing transparency into OSESGY’s actions/mediation, (controlled) visibility in the incidents from the other warring parties, and a way to engage in discussions more efficiently
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